Resident & Family Centred Care
Menno Place has long valued compassionate care for all. As we seek to provide excellent care and service to our residents and families, we have identified Resident & Family Centred Care (RFCC) as an area for improvement.
In RFCC, everyone from patients to care aides to doctors to families, social workers or spiritual advisors contribute to a coordinated effort to deliver care and services. Menno Place is committed to developing a clear understanding of RFCC among our staff, residents, and families, and to develop a framework to practically live it out.
CLICK HERE to read more about our Resident & Family Centred Care Philosophy.
Welcome Michelle Merkel
Michelle Merkel has been recruited as the consultant who will lead us in our Resident & Family Centred Care Project as we prepare for our accreditation survey in October of this year.
She will support the CEO, COO, and other senior leaders at Menno Place to engage residents, families, staff, and physicians in the process of strengthening culture to support this philosophy of care.
Please join us in welcoming Michelle to the Menno Place team!
When approached about this opportunity, Michelle said, “I’m just itching to join your team and lead this initiative. I know you already have a very solid foundation for this work and Menno Place has such a great reputation in our community!”
Michelle is a dynamic health care leader who has spent almost her entire career in long-term care leadership. Her 38-year career experience includes being a Director of Care, a Manager, a Project Leader, a Quality Improvement & Patient Safety Consultant, and most recently, a co-creator and co-facilitator of the BCIT Long-Term Care Management course.
Michelle has a Bachelor of Science in Nursing Degree from the University of Saskatchewan and a Master’s Degree in the Science of Administration (Healthcare Concentration) from Central Michigan University. Michelle has served on a variety of steering committees, successfully led major initiatives, provided presentations to both large and small groups, and is passionate about quality improvement and people-centered care.
Michelle will be drawing on the expertise and experience of residents, families, staff, and physicians at Menno Place to make this project a reality for us. Please be prepared to say “yes” when approached to participate!
