Surge – QRM Announcement (For LTC, AL & IL)

Why are we moving to a new system?

The new online QRM system will replace paper-based incident and hazard reporting, making the process:

• Fully paperless
• Easier to use
• More efficient to track and manage

Transition Timeline:

August 27, 2025:

QRM system goes live in Surge Learning.

October 15, 2025:

Final day paper incident and hazard forms will be accepted. After this date, ALL reporting must be completed through QRM

When to Use QRM on Surge Learning:

• Incident Report
  • LTC: All incidents involving staff, students, visitors, or contractors must be documented in QRM. (For Resident Incidents→ report to nurse → nurses will document in PCC Risk Management. [See memo: https://mennoplacestaff.com/memo-pcc-risk-management/].
  • AL and IL: Independent Living and Assisted Living do not have PointClickCare, therefor all incidents involving staff, students, visitors, or contractors — including Resident/Tenant Incidents — must be reported in QRM.
• Near Miss Report
  • LTC: For staff, students, visitors, and contractors. (Resident near misses → report to nurse→ nurses will documents in PCC Risk Management. [See memo: https://mennoplacestaff.com/memo-pcc-risk-management/] ).
  • AL and IL: Independent Living and Assisted Living do not have PointClickCare, therefor all near misses involving staff, students, visitors, and contractors — including Resident/Tenant Incidents — must be reported in QRM.
• Workplace Hazard Report: Report hazards such as clutter, tripping risks, pets, etc.
• Employee Incident Investigations Report : Fill this report if you as a staff member are exposed to harm.
  • LTC: If resident is also involved in this incident, notify the nurse → nurse completes Resident Incident Form in PCC Risk Management. [Click here for the memo that outlines the PCC process: https://mennoplacestaff.com/memo-pcc-risk-management/)
  • AL/IL : If resident is also involved in this incident, complete a separate incident report on QRM

Note for LTC:

Resident-related behaviours/incidents will now be documented by nurses in PointClickCare (PCC) Risk Management, not in QRM. Staff witnessing resident-related incidents do not need to complete an incident report, rather just write a witness statement to give to the nurse.

Note for Al/IL:

Independent Living and Assisted Living do not have PointClickCare, therefor all near misses — including Resident/Tenant Incidents — must be reported in QRM.

For more information, please click here to see the memo on Risk Management in PCC.

Thank you for supporting this important move to improve safety, efficiency, and accountability at Menno Place!