To: All Staff
From: People & Culture
Date: September 11, 2026
Subject: ComVida SMS Process for Vacant Shifts, Block Bookings and Bidding Board Notifications

Effective Monday, September 14, 2026, staff receiving ComVida shift notifications by SMS (text message) should follow the instructions below when responding to available shifts.

When you receive a ComVida text notification, open the full text message and read it carefully before responding. The action required depends on the type of notification you receive.

Bidding Board

If your text message refers to the “Bidding Board,” you cannot bid for the vacancy by replying to the text. You must log in to ComVida App and submit your bid through the Bidding Board.

Vacant Shift or Block Booking

If your text message refers to a “Vacant Shift” or “Block Booking,” you can respond directly to the SMS notification. You do not need to log in to ComVida to submit your response.

The text will look similar to the two types of messages below:

To respond, reply to the text with Accept, Decline or Partial, followed by the notification number shown in the message. You may also use the abbreviated response. For example, if the notification number is 127028, you can reply “A 127028” to accept the shift.

For Vacant Shift notifications, the available response options may include Accept, Decline or Partial. For Block Booking notifications, please use the response options provided in the specific message.

Here is an example reply from the Vacant Shift Notification above:

After you submit your response, you will receive a confirmation text indicating that your response has been received/noted.

Please remember that submitting an acceptance does not necessarily mean the shift has been awarded to you. Where applicable, ComVida will send a further notification confirming whether you have been awarded the shift.

Important: Always use the notification number contained in the SMS you received. Do not use the example notification numbers shown in training materials or screenshots.

This new SMS process is intended to make responding to available shifts quicker and easier. Please begin following these instructions for ComVida notifications starting Monday, September 14, 2026.

NOTE: YOU NEED TO ANSWER EITHER THE NOTIFICATION ON THE APP OR THE TEXT. PLEASE DO NOT ANSWER BOTH. IF YOU DO, YOUR LAST SUBMISSION BY TIME STAMP WILL BE ACCEPTED AS YOUR FINAL ANSWER. IF YOU CAN, PLEASE ONLY ANSWER BY TEXT.

Thank you for your cooperation.

People & Culture
Menno Place