Internet Outage Downtime & Staffing Update

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Please be advised that there will be an internet outage on August 29th from 2:00 p.m. to 4:00 p.m. During this time, GoldCare may not be accessible unless you are already logged in.

Please ensure that any call‑ins to the Hospital Staffing Office are made before 1:00 p.m.

The Menno Home staffing team will remain available to manage after‑hours call‑ins until the internet connection is restored at 4:00 p.m.

If you require assistance during this period, please contact the staffing office at 604.851.1345 EXT: 2465.

MEMO: Notice of Elevator Testing / Disruption

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Date:               August 27, 2026
To:                   Pavilion, Terrace West & Terrace East Residents
Re:                   Notice of Elevator Testing / Disruption
________________________________________________________________________

On Wednesday, September 2nd, the elevators are scheduled for the required 5-year service testing. Richmond Elevator will be onsite. There are 5 elevators to test; we expect each test to take about 1 hour. Primrose Gardens and the elevators in Menno Home and Menno Hospital will not be affected.

The approximate times are as follows:

Terrace West:     9:00am – 10:00am

Pavilion:             10:00am – 11:00am (#1)

                             11:00am – 12:00 noon (#2)

Terrace East:     12:00 noon – 1:00pm (#1)

                               1:00pm – 2:00pm (#2)

Terrace West Residents: Please plan your schedule around this shutdown as there is only one elevator in your building. Please either come down early, or plan to wait in the bistro until the elevator testing is completed.

Pavilion and Terrace East Residents: You will always have access to one elevator during this testing period.

We appreciate your patience and cooperation.

Lost Items Survey – Prize Winner

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Thank you to all staff who participated in our survey about how lost essential resident items have impacted you, your work and your residents. We appreciate your insights as we look into options to help make this process easier.

As promised we did a draw from all respondents who provided their contact information. A random number generator was used to select the winner.

The winner is: Sharlene L from Menno Home. Congratulations Sharlene!

Sharlene – please check your email. You will see an email from Claire with the link to claim your prize.

Reminder: Scheduled Internet & WiFi Outage – Sat, Aug 29, 2pm-4pm

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Dear Team,

Please be advised that Adaptive Technical will be performing scheduled network maintenance on Saturday, August 29, from 2:00 PM to 4:00 PM.

During this maintenance window, Internet access and Wi-Fi services will be unavailable. There will be no backup or failover internet connection available, so any systems, applications, or services that rely on internet connectivity will be affected.

Please note:

  • Internet connectivity and Wi-Fi will be disrupted.
  • Devices and services that depend on internet connectivity will be interrupted.
  • This disruption will affect corporate across and guest access to the Internet
  • Remote connections back to campus will not be available during the outage.
  • Hosted services and campus networks will remain operational and unaffected.
  • Staff should be prepared to follow their department’s backup procedures for any work that may be impacted.
  • Telephone service is not affected.
  • Residents on Telus-direct services are not affected.

We encourage everyone working during this period to plan ahead and complete any internet-dependent tasks before the maintenance window begins.

Following the interruption of Internet service all systems and services should be restored. As always, in case of emergency, after-hours support is available from Adaptive when you call campus local 2241.

Thank you for your cooperation and preparation as we complete this important maintenance.

If you have any questions regarding the outage or backup procedures, please contact your supervisor or manager.

Parking Changes re: Peace Lutheran Church Lot

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Parking Changes re: Peace Lutheran Church Lot

Due to the recent sale of Peace Lutheran Church on the corner of Marshall and Ware, Menno Place staff will no longer be able to use the parking lot as of September 31, 2026.

Staff members who currently use the Peace Lutheran parking lot will need to use the paid parking lots at Menno Place starting on October 1, 2026.

 

Know Your Parking Options

There are four parking lots on campus with spots available to staff who have purchased monthly parking from Impark. Staff with a pass can park in any spot marked STAFF or FLEX. The four lots are:

  • between Pavilion and Menno Home
  • at the end of Brundige in front of Menno Home entrance A
  • the new gravel lot on Brundige near Menno Home entrance A
  • between Menno Home and Primrose Gardens

 

How to Purchase a Parking Pass

If you need to purchase a parking pass you can do that directly through Impark. You will need a code to be able to make your purchase. For new hires this information is in your hiring package. For all other staff please see People & Culture for the confidential code.

The Impark monthly pass is currently $25 per month.

Detailed instructions can be found here: https://mennoplacestaff.com/staff-parking-pass/

 

Grandparents Day is Coming Soon – Sept 12, 2026

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Grandparents Day is just two weeks away. Mark your calendars and bring your family to the courtyard on Saturday, September 12 for fun, food, and treats for kids of all ages.

Saturday, September 12, 2026
10:00AM – 2:00PM
Menno Home Courtyard

More information here: https://mennoplacestaff.com/save-the-date-grandparents-day-sept-12-2026/

Accreditation 2026 #6 – Resident Care Experience Pt. 1

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Delivering Safe and Reliable Care is a subsection under Resident Care Experience as one of the Accreditation Themes. It focuses to ensure residents’ needs are met by providing safe and reliable individualized care.

You can download the full version by clicking here: Accreditation 2026 #6: Resident Care Experience Pt. 1

 

ROP 1  Falls Prevention Strategy

Surveyor Question:  Tell me about what the Fall Prevention Strategy is for the residents.

Answer:  To minimize injury from falls, a documented and coordinated approach for falls prevention is implemented and evaluated.

 

ROP 2  Skin and Wound Care

Surveyor Question:  Tell me what processes are in place for skin and wound care.

Answer:  An interdisciplinary and collaborative approach is used to assess residents who need skin and wound care and provide evidence-informed care that promotes healing.

 

ROP 3  Pressure Ulcer Prevention

Surveyor Question:  Tell me what processes are in place to prevent pressure ulcers.

Answer:  Risk for developing a pressure ulcer is assessed and interventions to prevent pressure ulcers are implemented.

 

ROP 4  Suicide Prevention

Surveyor Question:  How does your organization identify and document suicide risk among residents?

Answer:  Residents are assessed and monitored for risk of suicide.

 

Stay tuned: Part 2 on Delivering Safe & Reliable Care will be coming out soon.

 

Thank you for your care and support in making this Accreditation Survey another successful one!

Violence Prevention Workshop – Sept 14, 2026

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The next Violence Prevention Workshop of the year is happening on September 14, 2026.

Read more

Accreditation 2026 #5 – Medication Management

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Medication Management is one of our Accreditation Themes. It covers organizational safety practices related to medication management.

You can download the full version by clicking here: Accreditation 2026 #5: Medication Management

 

ROP 1  The “Do Not Use” List of Abbreviations

Surveyor Question: At Menno Place, do you ensure that incorrect abbreviations and symbols that may cause errors are not used on any written, printed or electronic materials?

Answer:  Yes, we follow the Institute for Safe Medication Practices (ISMP) list of error-prone abbreviations, symbols, and dose designation which is reviewed regularly by our Medical & Medication Safety and Advisory Committee (MMSAC).

 

ROP 2  High Alert Medications

Surveyor Question:  At Menno Place, do you have a comprehensive strategy for managing high-alert medications?

Answer:  Yes, we follow the process of our policy RCS 6.13 High-Alert Medications which includes regular education for nurses, audits, and annual policy review.

 

ROP 3  Heparin Safety and Medication Concentrations

Surveyor Question:  How does Menno Place ensure that heparin products are limited and stored safely?

Answer:  Heparin is identified as high alert medication. We limit the use of heparin products and order only the low molecular weight heparin under specific circumstances.

 

ROP 4  Narcotics Safety

Surveyor Question:  How does your team ensure that narcotics are stored and used safely?

Answer:  Narcotics are identified as high alert medication. We limit narcotics, ensure restricted access, and educate staff on their usage reduces medication errors.

 

ROP 5  Medication Reconciliations across Care Transitions

Surveyor Question:  What process is in place to ensure that the best possible medication history is obtained and that the resident gets the right medication orders?

Answer:  Medication reconciliation is conducted in partnership with the resident, family/caregiver and pharmacy to communicate accurate and complete information about medications.

 

Scheduled Internet & WiFi Outage – Sat, Aug 29, 2pm-4pm

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Dear Team,

Please be advised that Adaptive Technical will be performing scheduled network maintenance on Saturday, August 29, from 2:00 PM to 4:00 PM.

During this maintenance window, Internet access and Wi-Fi services will be unavailable. There will be no backup or failover internet connection available, so any systems, applications, or services that rely on internet connectivity will be affected.

Please note:

  • Internet connectivity and Wi-Fi will be disrupted.
  • Devices and services that depend on internet connectivity will be interrupted.
  • This disruption will affect corporate across and guest access to the Internet
  • Remote connections back to campus will not be available during the outage.
  • Hosted services and campus networks will remain operational and unaffected.
  • Staff should be prepared to follow their department’s backup procedures for any work that may be impacted.
  • Telephone service is not affected.
  • Residents on Telus-direct services are not affected.

We encourage everyone working during this period to plan ahead and complete any internet-dependent tasks before the maintenance window begins.

Following the interruption of Internet service all systems and services should be restored. As always, in case of emergency, after-hours support is available from Adaptive when you call campus local 2241.

Thank you for your cooperation and preparation as we complete this important maintenance.

If you have any questions regarding the outage or backup procedures, please contact your supervisor or manager.