GoldCare Updates Friday August 25

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For staff who currently log in to GoldCare please note we will be performing some System upgrades to Gold Care and will need ALL users logged out between 0400am-0600am on Friday 25 August 2023.

How will these changes affect you?

Once the updates are complete staff will be able to manage/change their GoldCare passwords by clicking Forgot Password or Change Password. You will not need to contact tech support.

What do you need to do?

The next time you log in to GoldCare you will be asked to update your profile by:

  • Changing your password
  • Entering an email address
  • Entering at least one telephone number
  • Entering answers for a series of questions that you may be required to answer when you use Change Password or Forgot Password

Staff will see a prompt to update their profile every day until the profile is complete.  If you have any questions please download the PDF of the full instructions by clicking here: Forgotten Password Replacement If that does not resolve the issue please contact your manager.