The Office of the Seniors Advocate is working with the BC Patient Centred Measurement Working Group to implement a province-wide coordinated survey to hear the voices of the 27,000+ seniors living in care homes across all regions of BC. All residential care facilities that receive public funding, including contracted and health authority owned and operated, are included in the survey. In addition, each resident’s most frequent visitor will be surveyed. The survey will ask residents about their quality of life, their experience of care, and their satisfaction with the quality of care and services they receive.
What
Trained volunteer interviewers will invite residents to participate in an interview. If a resident agrees, the interviewer will conduct a structured interview, using validated survey instruments. Interviews generally take about 45-60 minutes.
The survey will ask questions about privacy, food, daily decisions, staff-resident relationships, personal relationships, and overall impressions.
How
To ensure that all residents living in residential care facilities that receive any public funding have the opportunity to participate, everyone will be included regardless of whether they pay privately or not. Interviewers will be responsible for approaching and conducting an in-person interview with the resident. All residents, regardless of cognitive level, will be invited to participate. In addition,
- Resident participation will be completely voluntary.
- Residents will be able to choose to end the interview at any point.
- If a resident is unable to continue (e.g. resident becomes agitated, or responses do not make sense), the interviewer will end the interview.
- As much as possible, interviews will be conducted in the language the resident is the most comfortable in.
Only residents who are considered end-of-life or who could pose a risk to themselves or an interviewer will be excluded.
Menno Home E1 Residents will be excluded.
Who
All interviewers will be trained volunteers who are not associated with the care facility. All volunteers will be wearing an ID badge and a button indicating they are interviewers for this project.
When
Target Survey Dates: November 1st, 2016 to January 15th, 2016
- Interviews will be conducted Monday to Friday
- Interviews will be conducted between 9:30 am to 11:30 am and 1:30 pm to 3:30 pm
Why
The results from this survey will provide the BC Office of the Seniors Advocate, as well as local staff and leaders with information from the perspective of BC’s residents and their most frequent visitors to support improvement of the quality of care and services in long term residential care across the province.
For more information or if you have questions/concerns, please contact:
Facility Coordinator: Pearl Nucich (Pearl.Nucich@mennoplace.ca)
Project Manager: Lillian Parsons (lparsons@providencehealth.bc.ca)
