Equitable Life Insurance of Canada – ENews

 For employees of HOME, MBS and APARTMENTS

Equitable Life is partnering with NexgenRx to provide plan members with a convenient new option for submitting paramedical and vision claims in real time.

With this new option, vision care providers and paramedical practitioners, such as massage therapists and chiropractors, can submit claims directly to Equitable Life using the theclaimsXchange® provider portal. Equitable Life can process most eligible claim decisions immediately and pay the practitioner directly.

Plan members will often know how much is covered by their plan before they leave their health care provider’s office. They will only need to pay their practitioner for any amounts not covered by the plan, such as deductibles or co-insurance.

Plan members who choose this option will still receive an Explanation of Payment to confirm the amount we have paid to them or their health care provider.

Who can submit claims using this option?
The following practitioners can submit claims to Equitable Life with the theclaimsXchange provider portal:

  • acupuncturists,
  • athletic therapists,
  • chiropractors,
  • kinesiologists,
  • massage therapists,
  • osteopaths,
  • physiotherapists,
  • chiropodists and podiatrists,
  • psychologists,
  • speech therapists,
  • social workers,
  • optometrists and
  • other vision care providers.

What do plan members need to do?
Plan members should ask their health care provider if they are registered on theclaimsXchange provider portal to submit claims directly to Equitable Life.

* Health Care Spending Account claims can be submitted via the claims Xchange provider portal, but will not be processed in real time.