CONFIDENTIAL COUNSELLING SERVICES TO HELP YOU OR YOUR FAMILY
Access Services 24/7/365 – Call 1.800.667.0993
Confidential, professional assistance to help Menno Place team members thrive.
Counselling services for you and your family members – helping you build skills and find solutions to resolve personal, family and work-related challenges.
Work/Life Balance Supports – expert consultation services to help you balance work and personal life responsibilities and reach your goals.
Well-being Resources – curated, online health and wellness resources (such as articles, videos, online programs, and more) to support individuals to well-being and resilience.
Guided iCBT – Therapist guided, internet-based Cognitive Behavioural Therapy (iCBT) – programs to support a variety of mental health concerns and help individuals build the skills to thrive.
Counselling
From time to time, dealing with life’s unexpected, or even expected, events can be ovewhelming. Most often we can deal with life’s challenges on our own, or with the help of family or friends. But sometimes it can be helpful to consult with a professional— someone who is objective, caring, and experienced at helping with the particular issue you’re facing. When the need arises, your Employee and Family Assistance Program (EFAP) is there to help.
FSEAP offers confidential, crisis, and short-term counselling services to help you, or your family, effectively resolve the issue you may be facing. Our professional counsellors are caring, dedicated, and passionate about helping our clients resolve the issues that people face everyday, such as:
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Addictions (i.e. alcohol, drugs, gambling, internet, sexual)
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Anger
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Anxiety and depression
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Career development issues
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Childcare and eldercare issues
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Communication
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Family concerns
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Family violence
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Financial or legal issues
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Grief and loss
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Health and diet concerns
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Life transitions
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Parenting
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Personal development
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Relationship issues
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Separation and divorce
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Sexuality
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Substance use concerns
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Stress management (work or home)
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Stress/trauma
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Work-related concerns
What can I expect?
When you call, an intake specialist will speak with you about your particular situation, your needs and preferences, and will conduct a brief risk assessment, to help determine the best support to help resolve the issue you are facing. You’ll also be asked some questions to confirm that you are eligible to access the EFAP service. If you are in crisis, you will be provided immediate help.
FSEAP’s personal counselling service includes assessment, information, referral, and/or short-term, goal focused counselling. Personal counselling services are accessible as in-person, telephone, or online (e-counselling), and where available, video counselling sessions.
FSEAP’s clinical providers are highly qualified and professional EFAP counsellors, all of whom hold a Master or Doctorate degree in psychology, counselling psychology or social work. Each counsellor has a minimum of five years clinical experience and is registered with a professional association.
Is it confidential?
Yes, FSEAP’s counselling services are completely confidential. The information collected during your initial call and throughout the service process is used to ensure we can contact you, better understand your needs, and ensure that safety, legal, ethical, and quality standards are met. The information collected is never released to your employer, or anyone else, without your written consent, unless permitted by law or required by a court order.
How do I make an appointment?
Accessing the service is easy. We’re here to help 24-hours a day, 365-days a year.
Call 24/7/365 toll-free | 1-800-667-0993
