Welcome, Feldi Navarro, Manager of Care at Menno Home and Hospital

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Welcome to Feldi Navarro, Manager of Care!

It is exciting to welcome Feldi to the Menno Place Team! As the Manager of Care, she is responsible for collaborating with Kim and Smitha (Directors of Care) to ensure that long-term care, gerontological nursing, medication management, infection control, and human resources standards related to care services are maintained.

Feldi will provide operational leadership in the resident care programs at both Home and Hospital, applying quality improvement processes to ensure safe, resident and family-centered, efficient and appropriate care is delivered under the direction of the DOC’s.

You might recognize Feldi if you worked in Menno Hospital – she started there as a floor nurse in 2015. In 2016, she exercised the dual role of LPN/Human Resources Coordinator for SimpeQ Care until she attained this new role of Manager of Care.

In Feldi’s words, “I am excited and glad to continue working and being a part of Menno Place surrounded by wonderful residents, family and amazing staff.”

When she is not chasing her 3 kids, she loves to sing, go to church, go shopping and have food gatherings with family and friends. Feldi speaks fluent Tagalog. She played the coronet in a local brass band for 6 years in Scotland and competed around the country! Wow, Feldi!

We are excited to have you work in this new role in both Menno Home and Hospital – Welcome to the Menno Place Team!

Welcome, Loveleen – Accreditation, Projects and Education Coordinator

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Welcome to Loveleen Sekhon, Accreditation, Projects and Education Coordinator!

Loveleen is here to help our staff and teams when there are questions policies, procedures or if you need to refresh your skills. She provides education on new equipment and much more. She will be involved in projects that will continuously help provide the residents with the best care possible while supporting our staff.

Previously, Loveleen worked at a long term care home as an LPN. She was given an opportunity to pursue her career as a Care Manager, and along the way, she has decided to join us at Menno Place! This was because of an AMAZING reference given to her by a Menno employee, so she decided to join the wonderful team here!

What excites Loveleen most is seeing that she is able to make a difference in the lives of the seniors, staff and families. She says, “My role as an educator allows me to support the staff, being able to support the staff will lead to better care for the seniors, which leads to families being happy that their loved ones are being well cared for.”

When she’s not working or studying, Loveleen likes to sit in her bed and relax while watching a movie. She enjoys swimming and completed her lifeguard course a few years ago. Her native language is Punjabi. She loves to travel with her family and always is grateful for the time they spend together.

She says, “I am very excited to be a part of the Menno Place team, they have been absolutely amazing!”

We are excited to have you here, too! Welcome to the TEAM!

Flip your name badge back to white – learn how and why

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It’s time to turn your badge around – back to the white side!

Read more

Welcome, Sonia Singla, Physiotherapist

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Welcome Sonia Singla, to Menno Place as the Menno Home and Hospital Physiotherapist! Sonia graduated with her Bachelors in Physical Therapy in 2007, and her Masters in Orthopedics and Musculoskeletal Physiotherapy from University of Pittsburgh in 2011. Sonia has worked in a variety of settings including acute care, rehabilitation hospitals, residential care facilities and private physiotherapy clinics. Her passions are to help people achieve their goals by providing them with the skills and exercises that will allow them to function as independently as possible. When not at work, Sonia enjoys running, volleyball, yoga and spending time outdoors.

Sonia’s services are by referral in Menno Home and Hospital.

Phishing Awareness – Watch out for scammers in your email

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Are you PHISHING aware?

Cyber-criminals use phishing attacks to attempt to get you to provide them with passwords, accounts, data or money. Clicking on a link or replying to a phishing email can expose the Menno Place server to harm or ask you to provide money/gift cards that cannot be retrieved.

Ask yourself:

  • Who sent this to me?
  • Is this relevant to the work I do at Menno Place?
  • Does this make sense to me?
  • Am I too curious?
  • Am I being asked to do something unacceptable – like purchase something with my own money?

Common clues of phishing email:

  1. The sender’s email address is suspicious
  2. Hovering over a link in the email reveals suspicious URL (web address)
  3. The message has a sense of urgency

Take THREE minutes to watch this important message on how to spot a Phishing email

All Menno Place employees are reminded to never interact with suspicious emails. If you receive a spam/phishing email, remember the following:

  • Never respond to spam/phishing emails. If you suspect that a message is malicious or suspicious, please forward the email to support@beadaptive.ca so that their team of IT security analysts can analyze and confirm; and if necessary add security controls to prevent similar emails appearing in other users’ inboxes.
  • Do not open attachments or click on links unless you recognize the sender’s name AND email address, and know that the content is safe. If you are asked to provide your username and password, DO NOT.
  • Call Adaptive Support at (604) 357.3456 to verify if the request for login details is legitimate. When in doubt, DON’T share your password.
  • DO NOT purchase gift cards with your own money for any reason, including gifts for the staff – even if the request appears to come from the CEO. If you receive an email like this and want to confirm the request from the real person at Menno Place, you can open a NEW email, type in their ACTUAL email address and ask them if they are requesting this from you.
  • Do not click on “unsubscribe” in a spam/phishing email – this lets the spammers know they have a “live” address and you will get more email of this type. Delete the email.
  • Do not click on any links in the spam/phishing email – this will most likely take you to a forged or compromised page that might attempt to install malicious code on your computer.
  • NEVER divulge your password to ANYONE, no matter how legitimate the request may sound.

GUIDES, INFOSHEETS, AND RESOURCES (source: Government of BC website)

Volume 2022.13 – Short Notice Sick Calls – How & When

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SHORT NOTICE Sick Calls – HOW & WHEN

 

Sick Calls on the day of your shift must be PHONED into the Staffing Office – DO NOT EMAIL OR TEXT Staffing that you are sick.

Timelines for Sick Call-Ins must be done with advance notice to ensure we have safe staff coverage for the day.

Menno Hospital

Staffing Office Hours are 0600 – 1400 Daily

Phone Number 604-859-7631   Ext. 2270

Short Call Absence replacement should be made as follows:

Start Time Call-in By:
Day Shift:   0600 0600- Nursing – call RN @ ext. 233.  All others leave msg with Staffing @ ext.270
Day Shift:   0700 0600 the same day – Staffing ext. 2270
Afternoon:  1400, 1500, 1600 1000 the same day – Staffing ext. 2270
Night Shift:     2300 1300 the same day –  Staffing ext. 2270

 

Menno Home & Apartments

Staffing Office Hours are 0600 – 1600

Phone Number   604 853-2411   Ext 2465

Start Time Call-in By:
Day Shift:   0600 (nursing) 0530 the same day -call Clinical Lead @ ext. 2462
Day Shift:   0700 0600 the same day – Staffing ext. 2465
Afternoon:  1400, 1500, 1600 1100 the same day – Staffing ext. 2465.  After 1400 call ext. 2472 and speak with Nurse Manager or ext. 2462 and speak with Clinical Lead
Night Shift:     2300 1330 the same day –  Staffing ext. 2465.   After 1400 call ext. 2472 and speak with Nurse Manager or ext. 2462 and speak with Clinical Lead

Jeanette Lee,
Director, Human Resources

Volume 2022.12 – Collection of Personal Emails – Menno Hospital & Menno Home

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Collection of Personal Emails – Menno Hospital & Menno Home

In preparation for ratification of the renewed Facilities Bargaining Association (FBA) agreement, Menno Place is required to collect the personal emails of all staff represented by the Hospital Employee’s Union (HEU) as per Article 5.03 of the FBA and Labour Relations Board Policy.  This information will support employee communication from the FBA regarding ratification, in the event a tentative agreement is reached for the renewal of the 2019-2022 FBA Collective Agreement.

Menno Place collects personal email addresses upon hire to send your paystub to you.  If you use a mennoplace.ca email, please forward your personal email to HR.  If your personal email has changed and you have not notified HR, please do so immediately.

Jeanette Lee

Director, Human Resources

Thy Daigneualt – Retiring after 32 years of service!

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Congratulations to Thy Daigneault, HCA at Menno Home on her upcoming retirement. This amazing woman is dedicated and loved by both her colleagues and the residents alike. Thy started with Menno Home on October 4, 1989 and has seen many changes over the years. We thank Thy for her many years of service. Her retirement date is August 31, 2022. Blessings from your team members at Menno!

Menno Apartments – Assurity Approved – Well Done!

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We are thrilled to announce Menno Place Apartments – Independent Living are now part of Assurity’s Approved Operators!

Assurity is the Mark of Quality developed by the experts at EngAge BC (https://engageseniors.ca/assurity) to make it easier for seniors and their families to pick a home health or independent living organization that upholds industry standards for quality. It’s like a 5-star rating for Menno Apartments!

As an Assurity-certified independent living organization, Menno Place will have the Assurity logo on their Route 65 listing. Having the Assurity symbol means Menno Apartments has made it a priority to meet or exceed industry standards in areas such as privacy, safety, client/resident onboarding, infection prevention and control practices, emergency preparedness, employee safety and client satisfaction.

Assurity was developed from the ground up by collaborating with B.C.’s best home health and independent living professionals, and consultations with older adults and family members about things that were important to them when choosing a place to live with support!

Thank you to the staff at Menno Apartments for all you do!

Winning Tagline Announced – Resident and Family-Centred Care Tagline Contest

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Here is the winning tagline:

“If it matters to you, it matters to me/us”

 

We thank all who entered the contest! What an amazing response.

80 people submitted their ideas for a tagline with over 241 tagline suggestions!

The winning tagline was chosen by the Resident and Family-Centred Steering Committee who did not know the names of the individuals who provided the 6 semi-finalist tagline suggestions.

The winning entry was made by Sharon Simpson, Director, Community Enrichment who is not a member of the RFCC Steering Committee. She has declined the prize.

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Menno Place describes Resident and Family-Centred Care (RFCC) this way:

Resident and family-centred care at Menno Place starts with asking our residents and their families, “What matters to you?”

We focus on respectful engagement, collaboration and communication so we can help each resident achieve their best days possible.

 

As you read this definition, here are some ways to think about how it applies at Menno Place:

  • The definition starts with and ends with our residents. Without residents at Menno Place, there is no reason to exist. They are the centre. It is for our residents that we do all that we do – from maintenance to administration and all that comes between.
  • The definition begins with our action and initiative. It is the responsibility of the staff and leadership of Menno Place to ensure that we keep the spotlight on providing RFCC.
  • The definition shares the easily remembered, simple question that will initiate an RFCC focus with a resident or family member – “What matters to you?”
  • The definition includes the 3 primary ways we engage in RFCC: respectful engagement, collaboration and communication.

Thank you to the RFCC Steering Committee who have taken us through the exercise of defining RFCC, creating an RFCC Framework and providing a catchy tagline that we will use to remind ourselves, our residents and our families what it means to have a Resident and Family-Centred Care focus at Menno Place.