Next Steps for Empire Life Benefits Switch

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The following information affects MBS and Employees’ Association Members at Menno Home and Apartments staff ONLY.  For all other staff your benefits provider remains the same and there is nothing you need to do.

All MBS and Employees’ Association Members at Menno Home and Apartments that have enrolled with Empire Life for benefits need to complete their registration on the Plan Member Portal.

This portal will give you quick access to:

  • Submit claims online
  • Access your benefit card – view, print, or save to your computer or mobile device
  • Review your claim activity and balances
  • View your benefit booklet online
  • View and print a copy of your personalized benefit summary

How to Register on the Plan Member Portal

Step 1: Enroll
Make sure you have completed your enrollment and downloaded your benefit card. If you have not enrolled go to https://mennoplacestaff.com/how-to-complete-digital-enrollment-empire-life/ for instructions. You cannot access the member portal until your enrollment is complete.

Step 2: Register

  • Have your benefits card with you. You’ll need the numbers on it.
  • Go to https://pmw.empire.ca
  • Select ‘register now”

  • Review and accept the waiver of liability
  • Enter the required registration information. You will need your unique identification numbers from your benefit card or your personalized benefit summary

  • Choose a user Id and password
  • Select a security question and enter a security answer
  • Add your banking information to set-up direct deposit
  • Review and verify the information you have entered

Once you have completed the above steps you will receive a confirmation screen from which you can enter the plan member website.

Two ways to Access the Portal: Online or Through the App

Once you have completed your registration you can use the portal to submit a claim or download the Empire Life app. Instructions for both options can be found here: https://mennoplacestaff.com/empire-life-how-to-use-the-portal-and-app/

Don’t Forget to Update Your Providers

The new plan went into effect April 1. All claims from this point forward need to go to Empire Life. Please update all of your providers as any claims submitted to Manulife for services that occurred after April 1 will be refused.

All of the information you need to update your providers is available on your benefit card which you can download after you enroll with Empire Life. You have until April 30 to submit any claims to Manulife for services, prescriptions etc that occurred before April 1st.  For more information about this process go to https://mennoplacestaff.com/benefits-provider-change-empire-life/

If you have any questions please contact Jessy Manhas (Jessy.Manhas@mennoplace.ca) .