COR Update & Reminder

Yesterday officially marked the mid-point of the COR audit, and I’m pleased to share that interviews are continuing to run smoothly overall. However, I wanted to remind individuals about their scheduled interviews. In the event you cannot make an interview or if the auditor is running late, please notify your manager ASAP. If the auditor cannot finish the interviews, that will set the whole audit back.

On a positive note, the auditor continues to provide encouraging feedback about our meetings and the knowledge shared by managers. Staff have expressed that they feel well supported, which is a testament to our ongoing commitment to safety and the well-being of our employees and residents.

There were also some constructive suggestions offered to help us improve. Specifically, notes were made regarding Surge for Injury Management and Near Miss reporting. Kibria has observed that our system is not yet fully operational; that means near misses are being recognized but not reported. Additionally, there is inconsistency in pre-shift meetings and huddles, and risk assessments are currently being conducted by just one individual in each department rather than a team. These insights are valuable opportunities for us to strengthen our processes moving forward.

Thank you for your continued support.