Manulife ID for your members will become mandatory this Fall
We are now entering the final phase of the Manulife ID rollout for group benefits members.
Through the Fall, members who haven’t created their new Manulife ID yet will be prompted to do so when they sign in with their plan contract and certificate numbers.
This final rollout phase will be staggered through the Fall. Starting in October, members will be encouraged to create their new Manulife ID when they sign in, but the mandatory use will not be turned on at the same time for everyone. Over the fall, all members will transition to the mandatory use of Manulife ID.
Members who have already created their new Manulife ID will have to use their Manulife ID to sign in.
Also, new members from small and mid-size organizations will have to set up their Manulife ID when joining their new GB plan starting in October. The welcome email they receive will have Manulife ID instructions and a link to get started.
Improved experience
We are excited about some enhancements that will make it easier for members to create their Manulife ID and connect their GB plans. There are now fewer steps and we’ve pre-populated some fields. We also have a more integrated experience for brand new members. They can now setup their Manulife ID and activate their new GB plan at the same time.
We started the rollout of Manulife ID last year, and we’ve been constantly working on improving the experience and process based on what we’ve learned from users.
Where are we today?
- 35% of members have already created their new Manulife ID and now use it to sign in.
- All members using our Group Benefits app or Manulife Vitality Group Benefits app are signing in with their new Manulife ID.
Members can find support materials and FAQs about Manulife ID here.
We are also pleased to announce that Alyssa Sargeant will be taking on the RCC role after Debbie’s retirement. Alyssa is already in training and very excited with this opportunity. Please warmly welcome Alyssa in her new role.
