Manulife ID for your members will become mandatory this Fall

We are now entering the final phase of the Manulife ID rollout for group benefits members.

Through the Fall, members who haven’t created their new Manulife ID yet will be prompted to do so when they sign in with their plan contract and certificate numbers.

This final rollout phase will be staggered through the Fall. Starting in October, members will be encouraged to create their new Manulife ID when they sign in, but the mandatory use will not be turned on at the same time for everyone.  Over the fall, all members will transition to the mandatory use of Manulife ID.

Members who have already created their new Manulife ID will have to use their Manulife ID to sign in.

Also, new members from small and mid-size organizations will have to set up their Manulife ID when joining their new GB plan starting in October. The welcome email they receive will have Manulife ID instructions and a link to get started.

Improved experience

We are excited about some enhancements that will make it easier for members to create their Manulife ID and connect their GB plans. There are now fewer steps and we’ve pre-populated some fields. We also have a more integrated experience for brand new members. They can now setup their Manulife ID and activate their new GB plan at the same time.

We started the rollout of Manulife ID last year, and we’ve been constantly working on improving the experience and process based on what we’ve learned from users.

Where are we today?

  • 35% of members have already created their new Manulife ID and now use it to sign in.
  • All members using our Group Benefits app or Manulife Vitality Group Benefits app are signing in with their new Manulife ID.

Members can find support materials and FAQs about Manulife ID here.

Access to Practical Nursing Bursary Available to HCAs

On August 23 2022, the Ministry of Health (MoH) announced the Access to Practical Nursing Education Bursary. This bursary is for students and recent graduates enrolled in the Access to Practical Nursing (APN) program at a recognized BC-based public institution.

The APN program is a unique career laddering program for Health Care Assistants (HCAs) wishing to train as Licensed Practical Nurses (LPNs). The APN program allows students to apply training and experience garnered as an HCA to accelerate their training as an LPN. Incentivizing HCAs to enroll in this program will help to retain HCAs in BC’s public health system and to expedite the number of LPNs available to support more immediate LPN staffing needs.

This bursary will be paid in equal installments each semester to new students, as a one-time payment to recent graduates, or as a combination of these two payment methods for mid-stream students, to a total of $10,000.

To find out more, go to https://www.choose2care.ca/apn-program-education-bursary

Congratulations on Your Retirement Thy!

Congratulations to Thy Daigneault, Health Care Support Worker, on her retirement after 32 years of service at Menno Home! Thys’ colleagues couldn’t say enough about her kindness to the residents and her generous spirit to her team members over the years. She always had a song in her heart and a cheery disposition and she will be missed!

Blessings to Thy in her retirement!

Upcoming Resident Care Coordinator Change at Menno Home E1

After more than 10 years of loyal service to Menno Home we would like to wish Debbie Jamieson a happy retirement and warm farewell as Resident Care Coordinator (RCC) on East 1. Debbie has been an amazing leader and support to the staff and a wonderful advocate for the residents on the special care unit. We will be honoring Debbie with a Tea on September 21st on E1 at 1pm.

We are also pleased to announce that Alyssa Sargeant will be taking on the RCC role after Debbie’s retirement. Alyssa is already in training and very excited with this opportunity. Please warmly welcome Alyssa in her new role.

Be prepared to rapid test at home – get your kit from your local pharmacy

Be ready to rapid test at home if you have ANY symptoms!

Have a rapid test kit on hand if you have any COVID symptoms.

Don’t come to work to be rapid tested.

BC makes Rapid Antigen Testing Kits available at your local pharmacy – CLICK HERE FOR INFO

Rapid antigen testing kits are free for everyone. A pharmacy should never ask you to pay for a kit.

Visit your local pharmacy and ask for your testing kit. Anyone can ask for a kit. You don’t have to show ID. 

If you can’t go to a pharmacy, a friend or family member can pick up a test kit for you.

What are the COVID symptoms that are used for self-screening?

Do you have ANY of these symptoms?

Follow COVID-19 testing instructions if the answer is yes.

  • Fever (above 37.8C)
  • Cough
  • Nausea
  • Headache
  • Chills
  • Sore Throat
  • Runny nose
  • Loss of sense of smell
  • Vomiting
  • Loss of appetite
  • Extreme fatigue or tiredness
  • Body aches
  • Loss of sense of taste
  • Difficulty breathing
  • Diarrhea

 

Heat Warning Issued – Fraser Canyon South – August 31-Sept 2, 2022

Heat Warning Issued

We have received notice that a Heat Warning has been issued for Fraser Canyon-South, which includes Abbotsford, BC where Menno Place is located. Daytime high temperatures of 35 degrees Celsius or higher, combined with lows nearing 18 degrees Celsius are expected between Wednesday and Friday and as such the forecasted temperatures meet or exceed the Provincial HARS criteria.

With elevated temperatures, the risk of heat related illness increases, particularly in seniors and those more vulnerable. 

What’s happening to keep Menno Place cool this summer? CLICK HERE

Staff, keep the buildings cool:

  • Ensure air conditioners are ON at all times. (report any problems to maintenance right away)
  • Windows and blinds closed in the hot day times. Open windows in the cooler evenings (if safe to do so)
  • Drink lots of water. Offer residents lots of water and other fluids
  • Monitor residents, especially ones with ‘sun stickers’ often for heat related illnesses
  • Disposable cooling pads are available at the nursing stations
  • Gel packs for residents are located in the Home & Hospital kitchen freezers. Use for resident heat emergencies only.
  • Relocate residents to cooler areas if their rooms get uncomfortably hot.
  • Fans may not effectively reduce body temperatures or prevent heat-related illness in people at risk. Therefore, fans should be used to move cool air around and not be used as a primary cooling device.

Temperatures in excess of 26 degrees can result in increased physical strain in seniors, particularly if those temperatures continue over a period of days.

 

To protect our residents and tenants, we pro-actively monitor for heat-related conditions, following our Heat Preparedness Plan.

We mitigate risk by:

  • ensuring hydration to all those who receive care services
  • providing water / hydration stations in all buildings for staff and tenants
  • providing cooling cloths to all who receive care services
  • closing blinds/curtains and ask tenants to do the same
  • ensure those in care are wearing light-weight clothing and reminding tenants to do the same
  • encouraging apartment tenants to seek out air-conditioned spaces or get an air-conditioner installed

To prevent heat exhaustion among our staff, staff mask and goggle wearing requirements may temporarily be relaxed in extreme heat. We follow our Heat Safety Plan.

As a reminder, fans may not effectively reduce body temperatures or prevent heat-related illness in people at risk. Fans should be used to move cool air around and not be used as a primary cooling device. In Menno Home and Hospital, staff will expose residents to air conditioned spaces whenever possible. Visitors and family members for those in the Apartments should do the same. Residents should move into common spaces which are air-conditioned in the Apartments in order to keep cool.

Does your loved one live in Independent Living Apartments (Pavilion, Terrace West, Primrose Gardens):

Call them daily during the Extreme / Heat Warning to ensure that they know how to keep cool and are following the recommended safety measures (below).

 

Quick Tips for Extreme Heat

How to keep your body cool and comfortable:

  1. Drink plenty of water
  2. Put on sunscreen when outside
  3. Wear loose fitting, light coloured, breathable clothing
  4. Avoid being in direct sunlight for too long
  5. Place a cold, wet towel around your neck
  6. Keep your apartment cool by closing the blinds, using AC, and limiting oven use
  7. Shower, bathe, or sponge off with cool water

And if you experience symptoms of a heat stroke (high body temperature, dizziness or fainting, confusion, and very hot and red skin), call 9-1-1.

How to keep your apartment suite cool and comfortable:

  • Turn off the heat in your room on the thermostat
  • Turn on air-conditioning. Keep it on throughout the heat warning.
  • If you have air-conditioning, keep your doors and windows closed to keep the cold air in
  • Close your blinds or curtains in bedroom and living room to keep out the sun/heat
  • Do not go outside, or choose to take your walks early morning
  • Do not sit in a parked car or leave a pet in a parked car
  • Avoid using the stove to cook a meal
  • Take a break if your suite is hot, and spend some time on the 1st floor of your building in the air-conditioned common areas. Bring a book, or some knitting and relax.
  • If it cools down (below 26C) at night, open your windows and doors to let in the cool air
  • Make arrangements to stay at someone’s air-conditioned place, or hotel to cool down
  • Sprinkle clothing with water
  • Splash cool water on your face and back of neck

If you can’t get cool enough, call your family or support friends and check in. Let them know you could use some help. Try to plan a visit with your family who has air-conditioning.

Heat Exhaustion Symptoms

  • Skin rash
  • Heavy Sweating
  • Headache
  • Dizziness
  • Fainting
  • Nausea
  • Vomiting
  • Rapid Heartbeat and breathing
  • Muscle cramps
  • Extreme thirst and/or dark urine or decreased urination

Anyone with one or more of these symptoms should move to a cool space immediately and let someone know they are not feeling well.

Heat Stroke Symptoms

  • High body temperature
  • Dizziness
  • Fainting
  • Confusion
  • Lack of coordination
  • Very hot and red skin

Anyone with any of these symptoms should call 911 immediately

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BC Provincial Heat Alert and Response System – HARS criteria

A heat warning is issued for a region when there are two or more consecutive days during which the daytime maximum temperatures are forecast to reach or exceed the trigger temperature criteria for that region, and the nighttime minimum temperatures are forecast to fall only to the region-specific temperature or warmer. These temperature thresholds indicate moderate public health risk. This criteria is the minimum basis for the extreme heat emergency.

  • While the heat warning criteria vary by region, an alert will be issued for the entire Lower Mainland if Vancouver or Abbotsford weather stations are expected to reach the warning criteria.

An extreme heat emergency emphasizes the very high public health risk that exists when high temperatures increase day over day, based on temperatures and conditions that indicate a very high public health risk, including a larger increase in deaths in the community is expected. Criteria are met when the forecast or observed temperatures in each region surpasses the heat warning criteria, and there is high certainty that temperatures would substantively increase day over day for three or more consecutive days.

Level Southwest Southwest inland Alert
Heat warning 2 or more consecutive days of daytime maximum temperatures are expected to reach 29°C or warmer and nighttime minimum temperatures are expected to be at 16°C or warmer 2 or more consecutive days of daytime maximum temperatures are expected to reach 33°C or warmer and nighttime minimum temperatures are expected to be at 17°C or warmer Once the criteria is met, Environment and Climate Change Canada issue alerts for the specific regions.
Extreme heat emergency Heat warning criteria have been met AND forecast indicates that daily highs will substantively increase day over day for three or more consecutive days Once the criteria is met, and based on a decision from the BC HEAT Committee, Environment and Climate Change Canada issue alerts for the specific regions.

HARS has three alert levels.  The levels are based on 3 factors that characterize an extreme heat event: intensity, duration and night-time exposure.

The Regional Public Health Offices monitor meteorological alerting provided by Environment and Climate Change Canada to determine when it is necessary to issue a Heat Alert.  The Regional Public Health Offices advise the public that conditions exist that could result in negative health effects.

Level 1

When a Heat Alert (Level 1) is issued, certain vulnerable persons may be affected.  The main cause of illness and death during a heat wave is the aggravation of pre-existing respiratory and cardiovascular diseases.

Level 2

When a High Heat Alert (Level 2) is called, everyone is at increased risk of heat stress and heat stroke under the conditions.

  • People living alone without air conditioning are at high risk especially if the heat wave lasts many days.
  • Check regularly on your neighbours and relatives to make sure they are not in danger
  • Organizers of sport and recreational activities should build in regular water breaks and rest or consider rescheduling activities.

Level 3

During an Extreme Heat Alert (Level 3) everyone is at high risk for heat related illnesses and heat stroke.

  • People living alone without air conditioning are at extreme risk.
  • Check regularly on your neighbours and relatives to make sure they are not in danger.
  • Organizers of sport and recreational activities should reschedule activities.

 

Patient Safety Culture Survey Results

Patient Safety Culture Survey Results

Menno Place uses the Accreditation Canada’s Qmentum program to guide our quality improvement efforts. The Canadian Patient Safety Culture Survey tool is an important part of this process. The survey asks for team member opinions on different aspects the patient safety environment. The results help us identify areas that may need to be improved.

Thank you to the 189 team members who completed the survey! So many areas are identified where we are doing well, however there are a few areas identified that require follow up.

Your teams will be meeting together to discuss the survey results and request your feedback on the following statement:

#13. If I make a serious error I worry that I will face disciplinary action from management.

When thinking about this statement consider what it brings to mind.

1. What would you consider a “serious error” in your work?

2. What do you believe should be the response from your supervisor if you, or a co-worker, were found to have made a serious error?

We look forward to your feedback.

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Patient Culture Safety Culture Survey Results:

Click to download PDF of results based on Job Category or Location

 

She Loves Them – Wine Gums!

Congratulations to Jenna Padilla, LPN at Menno Home, who is the lucky winner of the Wine Gums! As Jenna stated, “I love wine gums! I love most things sweet and I take this from my dad and grandma.”

Enjoy!

 

This WIN is part of the Love’em or Hate’em Contests:

Licorice Allsorts

Stove Top Stuffing

Cherry Blossoms

Pickled Jalapenos

 

 

 

 

Welcome, Feldi Navarro, Manager of Care at Menno Home and Hospital

Welcome to Feldi Navarro, Manager of Care!

It is exciting to welcome Feldi to the Menno Place Team! As the Manager of Care, she is responsible for collaborating with Kim and Smitha (Directors of Care) to ensure that long-term care, gerontological nursing, medication management, infection control, and human resources standards related to care services are maintained.

Feldi will provide operational leadership in the resident care programs at both Home and Hospital, applying quality improvement processes to ensure safe, resident and family-centered, efficient and appropriate care is delivered under the direction of the DOC’s.

You might recognize Feldi if you worked in Menno Hospital – she started there as a floor nurse in 2015. In 2016, she exercised the dual role of LPN/Human Resources Coordinator for SimpeQ Care until she attained this new role of Manager of Care.

In Feldi’s words, “I am excited and glad to continue working and being a part of Menno Place surrounded by wonderful residents, family and amazing staff.”

When she is not chasing her 3 kids, she loves to sing, go to church, go shopping and have food gatherings with family and friends. Feldi speaks fluent Tagalog. She played the coronet in a local brass band for 6 years in Scotland and competed around the country! Wow, Feldi!

We are excited to have you work in this new role in both Menno Home and Hospital – Welcome to the Menno Place Team!

Welcome, Loveleen – Accreditation, Projects and Education Coordinator

Welcome to Loveleen Sekhon, Accreditation, Projects and Education Coordinator!

Loveleen is here to help our staff and teams when there are questions policies, procedures or if you need to refresh your skills. She provides education on new equipment and much more. She will be involved in projects that will continuously help provide the residents with the best care possible while supporting our staff.

Previously, Loveleen worked at a long term care home as an LPN. She was given an opportunity to pursue her career as a Care Manager, and along the way, she has decided to join us at Menno Place! This was because of an AMAZING reference given to her by a Menno employee, so she decided to join the wonderful team here!

What excites Loveleen most is seeing that she is able to make a difference in the lives of the seniors, staff and families. She says, “My role as an educator allows me to support the staff, being able to support the staff will lead to better care for the seniors, which leads to families being happy that their loved ones are being well cared for.”

When she’s not working or studying, Loveleen likes to sit in her bed and relax while watching a movie. She enjoys swimming and completed her lifeguard course a few years ago. Her native language is Punjabi. She loves to travel with her family and always is grateful for the time they spend together.

She says, “I am very excited to be a part of the Menno Place team, they have been absolutely amazing!”

We are excited to have you here, too! Welcome to the TEAM!