MEMO: 16.01 Blocks – No Changes Accepted

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Date:   February 5, 2026
To:       All Menno Home and Menno Hospital Staff
Re:       16.01 Blocks – No Changes Accepted
___________

There will be NO CHANGES ACCEPTED after posting in to a 16.01 block.

You must honor the block, and this means working the full shift, and scheduled days that are included in 16.01.

This includes:

NO SHIFT CHANGES

NO BOOKING VACATION

NO USE OF BANKED OT

NO MEDICAL APPOINTMENT LEAVE

If you require leave while you have accepted a 16.01, or need to leave early, you must get approval from your manager.

Thank you
Menno Staffing Offices

REQUIRED for ALL STAFF: Policy Review in Surge Learning

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All staff received an email on January 15th informing them of a set of policies for mandatory review, to be completed before Feb 27, 2026. This email was sent to your personal email address, not your @mennoplace.ca address.

Each staff member must complete this review. For most staff this review should only take a few minutes.  Managers will be following up with staff to ensure this review is completed.

To access Surge go to mennoplacestaff.com, click  iLINKS in the menu at the top of the site and select Surge Learning from the dropdown list.

Once you have logged in to Surge Learning you should see a message in the top left of the screen telling you that you have policies to review.

Click on My Courses and you’ll find a link to the policies that need to be reviewed.

 

If you have any problems accessing your Surge Learning account, or have questions about policies themselves please contact the People & Culture team.

Make Sure You Receive ComVida Notifications

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MEMO

To: All Menno Home, Menno Hospital and Menno Apartments Staff
From: Loradonna Botter
Date: January 7, 2026
Re: Make Sure You Receive ComVida Notifications

Managers and employees have reported that they are not getting notifications on ComVida. We would like to remind you of two important items that may be impacting the effectiveness of the ComVida app.

Please check the following items on your app:

  • The date at the top left corner has to be changed to December 31, 2026. This will allow ComVida to show you the proper shifts. You might still have your calendar set to 2025 and that will cause a problem for you.
  • Please make sure notifications in ComVida are on the menu bar. There is a notification tab that has to be active.

Please check the following item on your phone:

  • Make sure your phone has notifications turned on. You will need to go to the settings tab on your phone to ensure the notifications is set correctly for your apps.

On behalf of the staffing team, thank you for your continued support in improving how award shifts. Please speak to your manager if any questions arise.

Shift Offers and Priority Windows for Bidding on Comvida

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MEMO

To: Menno Home, Menno Hospital and Menno Apartment Employees
Date: January 7, 2026

Re: Shift Offers and Priority Windows for Bidding on Comvida

We would like to share an important update to help clarify how shift offers are reviewed and awarded.

Each shift offer includes a Priority Window, which is the guaranteed time period during which your bid will be reviewed before the shift may be offered more broadly. The length of the priority window depends on how soon the shift is scheduled to start.

Understanding these timeframes will help ensure you submit your bids promptly and do not miss opportunities.

Priority Windows for Shift Offers

When Offer is Sent       When Shift Starts     Priority Window
Jan 01, 12:00     Jan 01, 16:00 (same-day vacancy)    15 minutes (urgent)
Jan 01, 12:00    Jan 02, 07:00 (next-day vacancy)     30 minutes
Jan 01, 12:00    Jan 03, 12:00 (48 hours – 10 days)     120 minutes
Jan 01, 12:00    Jan 13, 12:00 (10+ days, vacation coverage)      72 hours

What this means for you?

  • Your bid is guaranteed to be reviewed if submitted within the priority window.
  • Once the priority window closes, the shift may be offered to a wider group.
  • Earlier response times increase your chances of being awarded the shift.

Please ensure notifications are enabled and check your schedule regularly so you don’t miss priority bidding opportunities.

If you have any questions or need support navigating shift offers, please reach out to your manager.  All phone numbers can be found in the Menno Place directory linked in the top right corner of the staff site.

Thank you for your continued flexibility and support.

MEMO: Staffing Office Christmas Day Closure

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Date: December 24, 2025
To: Menno Home, Menno Hospital and Menno Apartment Employees
Re: Staffing Office Christmas Day Closure

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Happy holidays! Please note that the Menno Home and Apartments and Menno Hospital Staffing Offices will be closed on Christmas Day, December 25th. Staffing Team members will not be retrieving messages or checking emails on Christmas Day.

Who does this affect?

All Employees of Menno Home and Menno Apartments and Menno Hospital relying on the Staffing Team for scheduling support.

What do Employees need to do?

If you need to report an absence after 14h00 on Christmas Eve, December 24th, please report as follows:

  • Nurses, Health Care Aides and Unit Clerks: please phone the RN for your unit
  • Dietary Aides and Cooks: please phone Jacob Doss directly
  • Housekeeping and Laundry Attendants: please phone Nik Van Egdom directly

All phone numbers can be found in the Menno Place directory linked in the top right corner of the staff site.

 

How Shifts Are Called Out in ComVida

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To: All Menno Place Staff

How Shifts Are Called Out in ComVida

When a shift becomes vacant, a notification is sent to all employees, regardless of whether the shift would be worked at regular time or overtime.

Once the priority response window closes, the Staffing Department awards the shift in the following order:

  • Seniority order for employees eligible to work the shift at regular time.
  • Seniority order for employees eligible to work the shift at overtime on the unit.
  • Seniority order for employees eligible to work the shift at overtime on the site.
  • Seniority order for employees eligible to work the shift at overtime.

Each vacant shift is posted only once.

It is the responsibility of the employee to contact the People and Culture Department if they are not receiving shift call-out notifications for a specific site.

 

Thank you.

MEMO: Upcoming Pay Periods

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Memo: Upcoming Pay Periods
Date: Tuesday December 16, 2025

Hi everyone,

Due to the upcoming statutory holidays, we are requesting all staff to ensure their sick, vacation and any other paid time off requests for the upcoming pay period be submitted in the GoldCare portal by the deadlines below.

Menno Hospital

Deadline: December 19, 2025 at 8:00 a.m.
This includes all requests between December 05–18, 2025

Menno Home / MBS

Deadline: December 21, 2025 at 8:00 a.m.
PP26 Covers: This includes all requests between December 07–20, 2025

Menno Apartments

Deadline: December 28, 2025 at 8:00 a.m.
PP01 Covers: This includes all requests between December 14–27, 2025

Any requests submitted after these deadlines will not be processed until the following pay period.

Thank you for your cooperation.

MEMO: Gentle Reminder About Christmas Gifts

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Date:   December 15, 2025
To:       All Menno Place Staff
Re:       Christmas Gifts
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Dear Staff,

‘Tis the season to celebrate, and for many residents and families that involves gift-giving to show their appreciation. This memo is a gentle reminder about Menno Place’s policies regarding gifts.

To protect our residents, particularly those living with memory challenges, staff must decline individual or personal gifts from ALL residents and their families.

If a resident or family member asks how they can show their appreciation, shared gestures are appropriate and welcome. Examples include a card, flowers, or chocolates that can be placed in the staff room for everyone to enjoy.

If a resident or family attempts to give you a personal or financial gift (including tips), please do not accept it and seek the guidance of your manager. Any financial gifts left for staff must be turned over to your manager so they can be handled in accordance with our policies.

Thank you for your professionalism, integrity, and for helping us maintain respectful and safe boundaries while continuing to provide compassionate care.

Happy Retirement Angela!

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Thank you, Angela, for your years of compassion and hard work. We wish you all the best in this exciting new chapter!

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Safety Comes First — Supporting One Another During Current Flood Conditions

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Dear Team,

We are aware of the ongoing flooding in Abbotsford and the closure of Highway 1 and nearby routes. We understand this situation is creating real concern and disruption for many of you.

Your personal safety is our highest priority. No employee is expected to travel to or attend work if road conditions, closures, or other flood-related circumstances make travel unsafe or uncertain.

For those who are able and comfortable coming to work using alternate routes that are confirmed open and safe, your support helps us continue essential care for our residents during this challenging time. This decision is entirely voluntary and should only be made based on your own assessment of safety.

If you are unable to report to work due to unsafe travel conditions and road closures related to the flooding, please notify as soon as reasonably possible, following usual call-in procedures. These circumstances are understood to be beyond individual control.

Leadership teams are actively coordinating staffing and contingency plans to ensure resident care needs are met while respecting employee safety, rights, and collective agreements.

Thank you for your continued professionalism, compassion, and care for one another and for our residents.

Pooja Mishra,
Executive Director of Care