MEMO: Migration to New Surge Learning Platform

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To: All Menno Place Staff
Date: September 25, 2026
From: Loveleen Sekhon
Re: Surge Learning – Platform Migration

Over the past several months, Surge has been developing an enhanced platform that includes advanced features, updated programs, and improved reporting capabilities designed to create a better user experience for LMS, QRM, and Professional Policies.

Based on the information available at this time, we anticipate migrating to the new Surge platform October 5th, 2026.

  • The migration will begin overnight on Oct. 04th, 2026 9:00 pm.
  • During the migration, the current system will be unavailable. Please complete any incident reports, near miss, hazard inspection forms via email to the department managers between the time period that Surge is not available.
  • The new platform will be available by 12pm PST October 5th. Please login after 12:00pm on October 5th, 2026

Accessing the New Platform

  • The new platform URL is: surgelearning.ca
  • Users attempting to access the previous URL will automatically be redirected to the new site.

User Login Information

  • Site Code: Same as in the current system (Corp.)
  • Username: Same username format as in the current system.
  • New Default Password : Corp2026! 

Staff with a registered email address will receive a welcome email once the migration is complete. This email will include:

  • A welcome video introducing the new platform
  • Instructions for logging in
  • Steps to create a new password

Staff without a registered email address will be prompted to answer three security questions during their first login. These questions will enable future self-service password resets.

Parking Changes re: Peace Lutheran Church Lot

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Parking Changes re: Peace Lutheran Church Lot

Due to the recent sale of Peace Lutheran Church on the corner of Marshall and Ware, Menno Place staff will no longer be able to use the parking lot as of September 30, 2026.

Staff members who currently use the Peace Lutheran parking lot will need to use the paid parking lots at Menno Place starting on October 1, 2026.

 

Know Your Parking Options

There are four parking lots on campus with spots available to staff who have purchased monthly parking from Impark. Staff with a pass can park in any spot marked STAFF or FLEX. The four lots are:

  • between Pavilion and Menno Home
  • at the end of Brundige in front of Menno Home entrance A
  • the new gravel lot on Brundige near Menno Home entrance A
  • between Menno Home and Primrose Gardens

 

How to Purchase a Parking Pass

If you need to purchase a parking pass you can do that directly through Impark. You will need a code to be able to make your purchase. For new hires this information is in your hiring package. For all other staff please see People & Culture for the confidential code.

The Impark monthly pass is currently $25 per month.

Detailed instructions can be found here: https://mennoplacestaff.com/staff-parking-pass/

 

MEMO: Shift Exchange Reminder

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To: All Menno Place Staff
Date: September 15, 2026
From: The Staffing Office
Re: Shift Exchange Reminder

Please submit shift exchanges 7 days in advance for staffing to be able to process the change.

When making the agreement to do a shift exchange, please remember to come in for your exchanged shifts. We have seen an increase of staff agreeing to the exchange but cancelling the shift they agreed to work.

Please remember this is a legal responsibility for the employee agreeing to the exchange.

Thank you!!

ComVida SMS Shift Notifications – New Process Effective Monday, September 14, 2026

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To: All Staff
From: People & Culture
Date: September 11, 2026
Subject: ComVida SMS Process for Vacant Shifts, Block Bookings and Bidding Board Notifications

Effective Monday, September 14, 2026, staff receiving ComVida shift notifications by SMS (text message) should follow the instructions below when responding to available shifts.

When you receive a ComVida text notification, open the full text message and read it carefully before responding. The action required depends on the type of notification you receive.

Bidding Board

If your text message refers to the “Bidding Board,” you cannot bid for the vacancy by replying to the text. You must log in to ComVida App and submit your bid through the Bidding Board.

Vacant Shift or Block Booking

If your text message refers to a “Vacant Shift” or “Block Booking,” you can respond directly to the SMS notification. You do not need to log in to ComVida to submit your response.

The text will look similar to the two types of messages below:

To respond, reply to the text with Accept, Decline or Partial, followed by the notification number shown in the message. You may also use the abbreviated response. For example, if the notification number is 127028, you can reply “A 127028” to accept the shift.

For Vacant Shift notifications, the available response options may include Accept, Decline or Partial. For Block Booking notifications, please use the response options provided in the specific message.

Here is an example reply from the Vacant Shift Notification above:

After you submit your response, you will receive a confirmation text indicating that your response has been received/noted.

Please remember that submitting an acceptance does not necessarily mean the shift has been awarded to you. Where applicable, ComVida will send a further notification confirming whether you have been awarded the shift.

Important: Always use the notification number contained in the SMS you received. Do not use the example notification numbers shown in training materials or screenshots.

This new SMS process is intended to make responding to available shifts quicker and easier. Please begin following these instructions for ComVida notifications starting Monday, September 14, 2026.

NOTE: YOU NEED TO ANSWER EITHER THE NOTIFICATION ON THE APP OR THE TEXT. PLEASE DO NOT ANSWER BOTH. IF YOU DO, YOUR LAST SUBMISSION BY TIME STAMP WILL BE ACCEPTED AS YOUR FINAL ANSWER. IF YOU CAN, PLEASE ONLY ANSWER BY TEXT.

Thank you for your cooperation.

People & Culture
Menno Place

Internet Outage Downtime & Staffing Update

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Please be advised that there will be an internet outage on August 29th from 2:00 p.m. to 4:00 p.m. During this time, GoldCare may not be accessible unless you are already logged in.

Please ensure that any call‑ins to the Hospital Staffing Office are made before 1:00 p.m.

The Menno Home staffing team will remain available to manage after‑hours call‑ins until the internet connection is restored at 4:00 p.m.

If you require assistance during this period, please contact the staffing office at 604.851.1345 EXT: 2465.

MEMO: Notice of Elevator Testing / Disruption

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Date:               August 27, 2026
To:                   Pavilion, Terrace West & Terrace East Residents
Re:                   Notice of Elevator Testing / Disruption
________________________________________________________________________

On Wednesday, September 2nd, the elevators are scheduled for the required 5-year service testing. Richmond Elevator will be onsite. There are 5 elevators to test; we expect each test to take about 1 hour. Primrose Gardens and the elevators in Menno Home and Menno Hospital will not be affected.

The approximate times are as follows:

Terrace West:     9:00am – 10:00am

Pavilion:             10:00am – 11:00am (#1)

                             11:00am – 12:00 noon (#2)

Terrace East:     12:00 noon – 1:00pm (#1)

                               1:00pm – 2:00pm (#2)

Terrace West Residents: Please plan your schedule around this shutdown as there is only one elevator in your building. Please either come down early, or plan to wait in the bistro until the elevator testing is completed.

Pavilion and Terrace East Residents: You will always have access to one elevator during this testing period.

We appreciate your patience and cooperation.

Parking Changes re: Peace Lutheran Church Lot

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Parking Changes re: Peace Lutheran Church Lot

Due to the recent sale of Peace Lutheran Church on the corner of Marshall and Ware, Menno Place staff will no longer be able to use the parking lot as of September 31, 2026.

Staff members who currently use the Peace Lutheran parking lot will need to use the paid parking lots at Menno Place starting on October 1, 2026.

 

Know Your Parking Options

There are four parking lots on campus with spots available to staff who have purchased monthly parking from Impark. Staff with a pass can park in any spot marked STAFF or FLEX. The four lots are:

  • between Pavilion and Menno Home
  • at the end of Brundige in front of Menno Home entrance A
  • the new gravel lot on Brundige near Menno Home entrance A
  • between Menno Home and Primrose Gardens

 

How to Purchase a Parking Pass

If you need to purchase a parking pass you can do that directly through Impark. You will need a code to be able to make your purchase. For new hires this information is in your hiring package. For all other staff please see People & Culture for the confidential code.

The Impark monthly pass is currently $25 per month.

Detailed instructions can be found here: https://mennoplacestaff.com/staff-parking-pass/

 

MEMO: Book Outstanding Vacation for 2026 by August 4th

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To: All Menno Place Staff
From: Staffing Office
Date: July 28th 2026
Re: 2026 Vacation

Please book all vacation between September 16- December 7th 2026.

If you have any vacation hours outstanding (except 37.5 hours) the staffing office will be booking your 2026 vacation hours for you and there will be no changes made.

You are allowed to leave 37.5 hours outstanding. If you have outstanding vacation after Aug 4th, staffing will also book them for you.

Please be aware of how many hours you are entitled to and how many hours you have booked so you don’t overbook, as it will result in LOAs.

If you see you are over booked please email the staffing office to let us know which dates you want cancelled.

Please do not call the staffing office regarding cancelling over booked vacation. All requests must be done through email.

There will be no exceptions after these dates. We appreciate your cooperation.

Thank-you,

Staffing Office

July 25 UPDATE: Absence Reporting for Evening and Night Shifts

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As of Saturday, July 25 individuals working in the Home and Apartments can report any absences, day, evening, or night by calling the staffing office and following the instructions provided. 

The Home & Apts staffing office can be reached at:

604-851-1345

MEMO: Absence Reporting for Evening and Night Shifts UPDATE – Please Read

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UPDATE:

There was a change to this procedure effective July 25. See new details here: https://mennoplacestaff.com/july-25-update-absence-reporting-for-evening-and-night-shifts/

 

Apartments, HOME, Important Update

Effective immediately, employees who need to report an absence for the HOME or APARTMENTS only, for an evening or night for the current day must contact the Staffing Office directly at:

778-982-0036

When reporting an absence, please provide:

  • Your name
  • Department/work area
  •  Scheduled shift
  •  The anticipated duration of your absence, if known

All other absences, including all absences requests for the HOSPITAL can be made using the regular phone number for the Hospital staffing office, and follow the instructions.

Please continue to follow this process until further notice.

Thank you for your cooperation.
People & Culture / Staffing Office