Archive for category: MEMO

As part of our collaborative effort within the clinical team, we’re improving how we document resident behaviours and incidents in long-term care. Starting August 27, 2025, all resident-related incidents in Menno Home and Menno Hospital will be documented in PointClickCare (PCC) under Risk Management by nurses only.

Why this change?

By moving all LTC resident behaviour and incident documentation into PCC Risk Management (just like Falls), we will:

• ✅ Have one consistent, centralized system
• ✅ Make tracking, reporting, and learning from incidents easier
• ✅ Strengthen resident care, safety, and compliance

What’s Changing (Effective August 27):

• Home and Hospital Staff who witness an incident → provide a written and/or verbal witness statement to the LPN on duty.
• The LPN will record the incident in PCC under the Risk Management tab using the correct category.
• Staff are no longer required to complete a separate Incident Report form – the nurse will enter all necessary details in PCC.

Categories Available in PCC Risk Management:

Along with Falls, the following categories are available:

• Verbal Aggression
• Physical Aggression
• Choking
• Elopement
• NEW: Skin Impairment
• NEW: Pressure Wounds (facility-acquired and acute care–acquired)
• Suicide Ideation
• Sexually Inappropriate Behaviour
• Near Misses (resident-exhibited)
• Other (for incidents not covered above)

How We’ll Do This Together:

• 📅 Education sessions will be scheduled for all LTC nurses in the coming days.
• 📝 Sessions will cover the new process, provide practice using PCC Risk Management, and allow time for questions.
• 💡 Your feedback is important – please share what works well and what could be improved so we can fine-tune this process together.

This is not just a process update — it’s a team effort to strengthen how we protect and care for our residents. Thank you for bringing your experience, insights, and dedication to this important step forward.

If you have questions, ideas, or need clarification, please connect with your Clinical Team Leader.

Thank you for your continued support and teamwork!

To: All Menno Place Staff
From: Jessy Manhas
Date: July 24, 2025
Re: Long weekend Announcement Regarding Sick Calls – BC Day

Dear Team,

In the past, we have noticed a pattern of increased sick calls over the long weekend, followed by staff working on the statutory holiday the next day. All staff scheduled to work during the long weekend are expected to report to their shifts as usual.

Due to this recurring pattern, we will require proof of illness/doctor’s note as per the Collective Agreement from anyone who calls in sick on Aug 3, 2025. Additionally, if you call in sick on Aug 3 and then come to work on the statutory holiday, Aug 4,  an investigation will be initiated by your Manager with a Shop Steward and a doctor’s note is mandatory. Failure to comply will result in disciplinary action and a risk of no sick time pay.

We appreciate your understanding and dedication to our residents’ care. Adhering to these guidelines will help ensure smooth operations throughout the long weekend.

If you have any questions or concerns, please contact your department manager.

Sincerely,

Jessy Manhas
Manager of People & Culture
604-851-1346

To: All Menno Place Staff
From: Sujata Connors, CEO and the Executive Team
Date: May 29, 2025
Re: Celebrating & Fostering Belonging – Keeping Residents at the Heart of Menno Place
________

Dear Team,

One of the things that makes Menno Place so special is the incredible diversity of the people who live and work here. Over the years, we’ve enjoyed celebrating a variety of cultural traditions together, and those moments have been meaningful and memorable.

As we continue to grow as a community, we’ve taken some time to reflect. While we’ve celebrated many cultures, we’ve also realized that we haven’t been able to celebrate each culture, leaving some left out. Our goal is to support equity, diversity, inclusivity and belonging. [You can read our full EDIB policy on sharepoint.]

With this in mind, we’ve decided to hold one inclusive event each year that is resident focused with staff involvement.  Our residents will be at the centre, celebrating their stories, cultures, traditions, and uniqueness. The Recreation Manager and team will take the lead on organizing this event, and staff are warmly encouraged to contribute ideas and join in the celebration.

This new annual event will build on what we already do so well — like the “All About Me” posters in long-term care and assisted living as well as our resident and family-centred care motto, “If it matters to you, it matters to me.” With residents as our focus, we’ll create a space where we can invite them to share their culture and uniqueness with us.

We also value and respect the diversity of interests and affiliations among our team members. Although we respect and wish to celebrate every uniqueness or culture among our staff, to do this equitably will not be feasible. Our decision ensures our spaces and focus remain on the people who live here, those who are supported by our staff.

We’ll continue to celebrate important staff recognition days and events each year, examples include:

• Support Services Day, Health Care Assistant Day, National Nurses Week, National Doctor’s Day
• Staff Summer BBQ, Staff Christmas Banquet, Team Member Appreciation Tea
• Recreation Staff Appreciation Day, Volunteer Week, Administrative Professionals Day
• Occupational Therapy Month, Social Workers Day, Physiotherapy Month, Dieticians Day

Thank you for everything you do to make Menno Place a welcoming, inclusive, and caring community of belonging. If you have ideas for our annual resident-focused celebration, we’d love to hear them! Please send your thoughts to Linda Weatherly at Linda.Weatherly@MennoPlace.ca.

Warmly,

Sujata Connors, CEO and the Executive Team