MEMO: IT Support Requests – Please Use the Adaptive Support Desk
Date: February 27, 2026
To: All Menno Place Employees
From: Menno Place Administration and Adaptive Technical
Re: IT Support Requests – Please Use the Adaptive Support Desk
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Menno Place values our partnership with Adaptive Technical and the professional, reliable IT support they provide to our community.
To ensure timely, consistent, and fair service for everyone, Menno Place and Adaptive have agreed that all IT issues and requests must be directed through Adaptive’s Support Desk. Adaptive’s Support Desk is now fully equipped to receive requests, provide timely assistance, and will ensure that the appropriate technical resources are involved when needed.
Please note the following: All IT requests must go to the Adaptive Support Desk.
- Use the Adaptive Help App on your computer’s tool bar
- Contact the Support Desk directly:
- Through the Support Services requestor page:
https://mennoplacestaff.com/ilinks/support-services-requestor/
- By email to support@beadaptive.ca
- By calling 2241 on campus, or 604 357 3456. Reaching Adaptive by phone is the best method if you require support URGENTLY
- Support is 24/7 x 365. Adaptive is available whenever you need help! After hours, please leave a message and someone will return your call.
- Through the Support Services requestor page:
Individual Adaptive staff should not be contacted personally for IT support. Adaptive staff will redirect personal requests to the Support Desk which reflects their commitment to providing good service through the shared process we have established.
If you have questions or concerns about this process, please speak with your supervisor.
Thank you for your cooperation and for helping our systems – and our partnerships – work well.
