MEMO: PCC Risk Management – LTC Resident Incidents

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As part of our collaborative effort within the clinical team, we’re improving how we document resident behaviours and incidents in long-term care. Starting August 27, 2025, all resident-related incidents in Menno Home and Menno Hospital will be documented in PointClickCare (PCC) under Risk Management by nurses only.

Why this change?

By moving all LTC resident behaviour and incident documentation into PCC Risk Management (just like Falls), we will:

  • ✅ Have one consistent, centralized system
  • ✅ Make tracking, reporting, and learning from incidents easier
  • ✅ Strengthen resident care, safety, and compliance

What’s Changing (Effective August 27):

  • Home and Hospital Staff who witness an incident → provide a written and/or verbal witness statement to the LPN on duty.
  • The LPN will record the incident in PCC under the Risk Management tab using the correct category.
  • Staff are no longer required to complete a separate Incident Report form – the nurse will enter all necessary details in PCC.

Categories Available in PCC Risk Management:

Along with Falls, the following categories are available:

  • Verbal Aggression
  • Physical Aggression
  • Choking
  • Elopement
  • NEW: Skin Impairment
  • NEW: Pressure Wounds (facility-acquired and acute care–acquired)
  • Suicide Ideation
  • Sexually Inappropriate Behaviour
  • Near Misses (resident-exhibited)
  • Other (for incidents not covered above)

How We’ll Do This Together:

  • 📅 Education sessions will be scheduled for all LTC nurses in the coming days.
  • 📝 Sessions will cover the new process, provide practice using PCC Risk Management, and allow time for questions.
  • 💡 Your feedback is important – please share what works well and what could be improved so we can fine-tune this process together.

This is not just a process update — it’s a team effort to strengthen how we protect and care for our residents. Thank you for bringing your experience, insights, and dedication to this important step forward.

If you have questions, ideas, or need clarification, please connect with your Clinical Team Leader.

Thank you for your continued support and teamwork!