MEMO: PCC Risk Management – LTC Resident Incidents

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As part of our collaborative effort within the clinical team, we’re improving how we document resident behaviours and incidents in long-term care. Starting August 27, 2025, all resident-related incidents in Menno Home and Menno Hospital will be documented in PointClickCare (PCC) under Risk Management by nurses only.

Why this change?

By moving all LTC resident behaviour and incident documentation into PCC Risk Management (just like Falls), we will:

  • ✅ Have one consistent, centralized system
  • ✅ Make tracking, reporting, and learning from incidents easier
  • ✅ Strengthen resident care, safety, and compliance

What’s Changing (Effective August 27):

  • Home and Hospital Staff who witness an incident → provide a written and/or verbal witness statement to the LPN on duty.
  • The LPN will record the incident in PCC under the Risk Management tab using the correct category.
  • Staff are no longer required to complete a separate Incident Report form – the nurse will enter all necessary details in PCC.

Categories Available in PCC Risk Management:

Along with Falls, the following categories are available:

  • Verbal Aggression
  • Physical Aggression
  • Choking
  • Elopement
  • NEW: Skin Impairment
  • NEW: Pressure Wounds (facility-acquired and acute care–acquired)
  • Suicide Ideation
  • Sexually Inappropriate Behaviour
  • Near Misses (resident-exhibited)
  • Other (for incidents not covered above)

How We’ll Do This Together:

  • 📅 Education sessions will be scheduled for all LTC nurses in the coming days.
  • 📝 Sessions will cover the new process, provide practice using PCC Risk Management, and allow time for questions.
  • 💡 Your feedback is important – please share what works well and what could be improved so we can fine-tune this process together.

This is not just a process update — it’s a team effort to strengthen how we protect and care for our residents. Thank you for bringing your experience, insights, and dedication to this important step forward.

If you have questions, ideas, or need clarification, please connect with your Clinical Team Leader.

Thank you for your continued support and teamwork!

MEMO Re: Long Weekend Sick Calls – Labour Day

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To: All Menno Place Staff
From: Jessy Manhas
Date: August 21, 2025
Re: Long weekend Announcement Regarding Sick Calls

Dear Team,

In the past, we have noticed a pattern of increased sick calls over the long weekend, followed by staff working on the statutory holiday the next day. All staff scheduled to work during the long weekend are expected to report to their shifts as usual.

Due to this recurring pattern, we will require proof of illness/doctor’s note as per the Collective Agreement from anyone who calls in sick on Aug 31, 2025. Additionally, if you call in sick on Aug 31 and then come to work on the statutory holiday, September 1,  an investigation will be initiated by your Manager with a Shop Steward and a doctor’s note is mandatory. Failure to comply will result in disciplinary action and a risk of no sick time pay.

We appreciate your understanding and dedication to our residents’ care. Adhering to these guidelines will help ensure smooth operations throughout the long weekend.

If you have any questions or concerns, please contact your department manager.

Sincerely,

Jessy Manhas
Manager of People & Culture
604-851-1346

CANCELLED: August 25 Worshop

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Please note that the Gentle Persuasive Approach Workshop scheduled for Monday, August 25th has been cancelled. Your next opportunity to take this workshop is Friday, September 26th.

Respond respectfully with confidence & skill.

The Gentle Persuasive Approach (GPA) Workshop teaches caregivers how to respond respectfully, with confidence and skill, to behaviours associated with dementia. This is for all staff who are associating directly with residents (HCA, LPN, Rec staff, etc.).

Full-day educational training (8:30am – 4:30pm) with approval from your supervisor. Submit your Leave of Absence Form to your supervisor on Goldcare for approval.

Book early. Spots are limited. All workshops take place at Menno Place Hospital Chapel.

To register for this workshop please go to: https://mennoplacestaff.com/gpa-workshops/

Confidentiality Notice: Use of PointClickCare, Point of Care & SeniorCare EMR Systems*

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To: All Staff and Authorized Users of Point Click Care (PCC) , Point of Care (POC) and Senior Care (SC)
Date: August 20, 2025
Subject: Maintaining Confidentiality in the Use of EMR Systems

_________________________

This notice serves as a reminder of the importance of maintaining strict confidentiality and proper use of the PointClickCare (PCC), Point of Care (POC), and SeniorCare (SC) Electronic Medical Record (EMR) systems. As a user of PCC, POC and/or SC, you are entrusted with sensitive resident information and are legally and ethically required to always protect this information.

1. Authorized Access Only

  • Access to PointClickCare, Point of Care, and SeniorCare is restricted to authorized personnel with unique login credentials.
  • You must only access resident records and data relevant to your assigned duties and scope of practice.
  • Sharing login credentials or accessing the system under another user’s account is strictly prohibited.

2. Patient Privacy

  • Do not view or discuss resident information unless it is directly related to your role in providing care or performing required duties.
  • Always ensure that computer screens are not visible to unauthorized individuals.
  • Log out of PCC, POC or SC or lock your screen when stepping away from a workstation.

3. Data Security and Use

  • Do not print, copy, or electronically transmit any information from PCC, POC or SC unless it is required for care and you have proper authorization.
  • Any printed documents containing patient data must be handled securely, stored and filed appropriately and disposed of in accordance with privacy protocols.

4. Compliance with Privacy Regulations

  • PHIPA refers to the Personal Health Information Protection Act, which governs the collection, use, and disclosure of personal health information
  • All users must comply with PHIPA and applicable privacy laws, as well as organizational policies related to data protection.
  • Breaches of confidentiality may lead to disciplinary action, up to and including termination of employment and potential legal consequences.

5. Reporting Concerns

  • If you suspect unauthorized access, misuse of data, or a potential breach, you must report it immediately to your supervisor.

*PointClickCare and Point of Care are primarily used in our long-term care buildings. SeniorCare is used in the apartments.

 

 

MEMO: Implementation of HEU Collective Agreement – Menno Apartments

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To: Menno Apartments HEU Members
Date: August 20, 2025
Subject: Implementation of HEU Collective Agreement – Menno Apartments

______________________________

This memo is to inform you that the final provisions of the HEU Community Bargaining Association (CBA) Agreement will take effect on August 24, 2025, including all monetary-related provisions.

Important Information:

  • Benefits Transition: Empire Life and Wawanesa benefit plans will end on August 31, 2025.
  • The People and Culture team is currently coordinating the transition to Pacific Blue Cross, as outlined in the Collective Agreement. Coverage will begin September 01, 2025.
  • Employee Disability Management Program (EDMP):
    • Mandatory participation for all regular Full-Time and Part-Time employees
    • Optional participation for Casual employees
    • Further information is available under Memorandum of Agreement #1 of the Communities Bargaining Association Collective Agreement
  •  Wage Adjustments: Any wage changes will be reflected on your September 12, 2025 pay.

Please speak to your union shop stewards should you have questions on your HEU-CBA Collective Agreement.

The full HEU-CBA Agreement can be found online at:
https://heu.org/collective-agreements/community-health/menno-apartments

80’s Staff BBQ this Thursday – Aug 21

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Grab your best 80s outfit and join us in the courtyard anytime from 11am – 2pm for great food, music, prizes and more!

Read more

Line Painting on Campus – August 26

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Good Afternoon Team,

Please be advised that line painting will be taking place in various areas around campus on Tuesday, August 26th, between 10:00 AM and 2:00 PM.

During this time, certain sections may be temporarily inaccessible or require caution when passing through. We kindly ask for your cooperation in avoiding freshly painted areas and following any posted signage or guidance from staff on site.

Thank you for your understanding and support as we work to maintain a safe and organized campus environment.

Warm regards,
Jeff Derbyshire