MEMO: Shift Exchange Reminder

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To: All Menno Place Staff
Date: September 15, 2026
From: The Staffing Office
Re: Shift Exchange Reminder

Please submit shift exchanges 7 days in advance for staffing to be able to process the change.

When making the agreement to do a shift exchange, please remember to come in for your exchanged shifts. We have seen an increase of staff agreeing to the exchange but cancelling the shift they agreed to work.

Please remember this is a legal responsibility for the employee agreeing to the exchange.

Thank you!!

ComVida SMS Shift Notifications – New Process Effective Monday, September 14, 2026

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To: All Staff
From: People & Culture
Date: September 11, 2026
Subject: ComVida SMS Process for Vacant Shifts, Block Bookings and Bidding Board Notifications

Effective Monday, September 14, 2026, staff receiving ComVida shift notifications by SMS (text message) should follow the instructions below when responding to available shifts.

When you receive a ComVida text notification, open the full text message and read it carefully before responding. The action required depends on the type of notification you receive.

Bidding Board

If your text message refers to the “Bidding Board,” you cannot bid for the vacancy by replying to the text. You must log in to ComVida App and submit your bid through the Bidding Board.

Vacant Shift or Block Booking

If your text message refers to a “Vacant Shift” or “Block Booking,” you can respond directly to the SMS notification. You do not need to log in to ComVida to submit your response.

The text will look similar to the two types of messages below:

To respond, reply to the text with Accept, Decline or Partial, followed by the notification number shown in the message. You may also use the abbreviated response. For example, if the notification number is 127028, you can reply “A 127028” to accept the shift.

For Vacant Shift notifications, the available response options may include Accept, Decline or Partial. For Block Booking notifications, please use the response options provided in the specific message.

Here is an example reply from the Vacant Shift Notification above:

After you submit your response, you will receive a confirmation text indicating that your response has been received/noted.

Please remember that submitting an acceptance does not necessarily mean the shift has been awarded to you. Where applicable, ComVida will send a further notification confirming whether you have been awarded the shift.

Important: Always use the notification number contained in the SMS you received. Do not use the example notification numbers shown in training materials or screenshots.

This new SMS process is intended to make responding to available shifts quicker and easier. Please begin following these instructions for ComVida notifications starting Monday, September 14, 2026.

NOTE: YOU NEED TO ANSWER EITHER THE NOTIFICATION ON THE APP OR THE TEXT. PLEASE DO NOT ANSWER BOTH. IF YOU DO, YOUR LAST SUBMISSION BY TIME STAMP WILL BE ACCEPTED AS YOUR FINAL ANSWER. IF YOU CAN, PLEASE ONLY ANSWER BY TEXT.

Thank you for your cooperation.

People & Culture
Menno Place

The New Wellness Hub Newsletter is Here!

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This monthly resource brings together practical tools, reflection prompts, and meaningful guidance to help staff invest in their health, finances, relationships, and personal growth. The September 2026 issue focuses on Wealth & Well-Being. Read the inaugural edition today!

Read more

Grandparents Day is this weekend!

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For parking and event info go to: https://mennoplacelife.com/family-and-friends-stay-in-touch/save-the-date-grandparents-day-2026/

Harvest Raffle tickets will be available to purchase in person in the courtyard at Grandparents Day, credit card only, no cash or cheques. 

One ticket could win a handmade heirloom quilt, with an Early Bird draw for a Chef’s Plate dinner for 4 at Primrose Gardens. Proceeds from every ticket sold support recreation and chaplaincy for Independent Living residents. 

Learn more and buy your tickets today: https://www.mennoplace.ca/raffle/ 

Put Grandparents Day On Your Calendar!

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Summer is almost done but there’s still time to fit in a delightful outing celebrating Grandparents Day at Menno Place.

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Accreditation 2026 #7 – Resident Care Experience Pt. 2

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Resident Care Experience is one of our Accreditation Themes. It focuses to ensure residents’ needs are met by providing safe and reliable individualized care.

You can download the full version by clicking here: Accreditation 2026 #6: Resident Care Experience Pt. 2

 

ROP 1 – Suicide Risk Prevention and Safe Environment 

Surveyor Question: How does Menno Place ensure a safe and secure environment for residents at risk of self-harm or suicide?

Answer: Menno Place follows established suicide risk policies and safety procedures to maintain a safe environment, including routine safety checks, environmental assessments, and enhanced monitoring when required.

ROP 2 – Suicide Risk Assessment and Referral

Surveyor Question: What happens when a resident screens positive for suicide risk?

Answer: Residents who screen positive for suicide risk are referred to a qualified professional, such as the Social Worker, for assessment. Appropriate interventions, monitoring, referrals, and safety plans are implemented based on the assessed level of risk.

 ROP 3 – Individualized Safety Planning

Surveyor Question: How are individualized safety plans developed for residents at risk of suicide or self-harm?

Answer: Individualized safety plans are developed based on the resident’s goals, abilities, preferences, and level of risk. Care plans are regularly reviewed and adjusted as resident needs change.

ROP 4 – Information Sharing During Care Transitions

Surveyor Question: How are residents and families provided with the information they need during care transitions?

Answer: Residents and families receive information and support throughout care transitions, including move-in meetings, orientation resources, the Resident Handbook, and ongoing communication with the care team.

ROP 5 – Information Transfer at Care Transitions

Surveyor Question: How does the team ensure information is transferred accurately and in a timely manner during transitions of care?

Answer: Relevant resident information is communicated effectively during transfers through a combination of verbal reports, electronic health records, and written documentation to support continuity of care.

ROP 6 – Infusion Pump Safety

Surveyor Question: What processes are in place to support infusion pump safety?

Answer: Not applicable to Menno Place.

Internet Outage Downtime & Staffing Update

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Please be advised that there will be an internet outage on August 29th from 2:00 p.m. to 4:00 p.m. During this time, GoldCare may not be accessible unless you are already logged in.

Please ensure that any call‑ins to the Hospital Staffing Office are made before 1:00 p.m.

The Menno Home staffing team will remain available to manage after‑hours call‑ins until the internet connection is restored at 4:00 p.m.

If you require assistance during this period, please contact the staffing office at 604.851.1345 EXT: 2465.